Dukes Estate Agency

Buying with Dukes

The Buying Guide

Know what happens next.

Nine decisions, three hand-offs and the right questions to ask before you take the keys. Written for England and Wales, and honest about who does what.

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Start here

The whole purchase, without the paperwork fog.

Start where you are. Each chapter shows the decision, the person who takes over and the thing that can slow the move down.

Chapter 01 · Steps 01–03

Prepare before you search.

Work out what you can afford, prepare the evidence and decide what a suitable home must do for you.

What does your deposit leave to fund?

Move the two sliders for a simple price split. This is not an affordability or mortgage check.

Estimate Stamp Duty separately
Your deposit
£52,500
Left to fund
£297,500
You hand to
Your lender, twice; the seller and agent at viewings.
Have ready
Deposit evidence, photo ID, proof of address and source of funds.
It slows down when
The budget only works if no extra cost appears.
01 Establish your budget Set a realistic ceiling before browsing: deposit, likely lending and every cost around the move. Hands off to: Your lender

YouBefore you browse Your lenderYour lender

Your move

  • Set your ceiling from deposit plus likely lending.
  • Add conveyancing and search fees.
  • Check the property tax where you are buying.
Who takes it on
You set the ceiling; your lender decides what it may advance.
Have ready
Your deposit, income, regular outgoings, commitments and likely buying costs.
You move on with
A realistic purchase-price ceiling with room for costs and surprises.
What can hold it up
A budget that only works if no extra cost appears.

Before looking at property, work out what you can raise and what the move will cost beyond the purchase price. A lender will assess what it may advance using factors such as your income, regular outgoings, existing commitments, employment and credit history. Your deposit is the portion you provide yourself.

Deposit and mortgage
How much you can put in, and how much a lender is likely to advance on top of it. The two together set your realistic ceiling, not the asking prices you like the look of.
Legal and conveyancing fees
The cost of the solicitor or licensed conveyancer who carries out the legal transfer, plus the search fees they pay on your behalf.
Survey costs
A survey you commission for your own benefit is a separate cost from anything your lender arranges. Decision 06 explains why the two are not interchangeable.
Property tax
Stamp Duty Land Tax applies to property in England and Northern Ireland. Land Transaction Tax applies in Wales. Which one you face depends on where the property is, not where you live.
Moving costs
Removals, storage if the dates do not meet, and the practical expense of getting a household from one address to another.
Ongoing costs
Council tax and maintenance apply from completion. Arrange buildings insurance from the point advised by your conveyancer and lender, which is often exchange. On a leasehold property, also account for service charges and any ground rent payable under the lease.
A contingency
Money held back for what the process turns up. A purchase that only works if nothing goes wrong is a purchase with no margin in it.
02 Prepare before searching Prepare your agreement in principle, ID and proof of funds before viewing. Hands off to: Your lender

YouBefore serious viewings Your lenderYour lender

Your move

  • If you are borrowing, get an agreement in principle.
  • Gather photo ID and proof of address.
  • Evidence your deposit and source of funds.
Who takes it on
You prepare the evidence; your lender gives the estimate.
Have ready
An agreement in principle, photo ID, proof of address and source-of-funds evidence.
You move on with
A prepared buyer position you can evidence when the right property appears.
What can hold it up
Missing evidence or sending documents through a channel you have not verified.

An agreement in principleis nota mortgage offerThe first is a lender's written estimate based on what it knew at the time. The second comes after full checks on you and on the property, and it can come back different.

Sellers and agents take a prepared buyer more seriously, and the paperwork is far easier to gather calmly than under pressure once an offer is on the table.

An agreement in principle
Where you are borrowing, a lender can give a written statement estimating what it may lend you. It is worth having before you view. Taking one from a lender does not oblige you to borrow from that lender.
It is not a mortgage offer
An agreement or decision in principle is an estimate based on the information given at the time. The formal offer comes later, after the lender has completed its checks on both you and the property, and it can differ.
Proof of identity and address
Expect to provide photographic identity such as a passport or driving licence, and a recent document confirming your address. Agents and conveyancers are required to carry out these checks.
Proof of deposit and source of funds
Where your money has come from, evidenced. Payslips, a P60, or tax returns and accounts if you are self-employed. A gift towards the deposit usually needs its own written confirmation.
Cash buyers are not exempt
Buying without a mortgage still means evidencing that the funds are available and where they came from.
Send documents carefully
Never send identity or financial documents through a channel you have not verified. Confirm who you are sending them to using contact details you already hold, not details supplied in the request itself.
03 Search and view carefully Use viewings to test how the property works, not just how it photographs. Hands off to: The seller

YouWhile you search, before you offer The sellerThe seller

Your move

  • Set your priorities before viewing.
  • Walk the whole property in daylight.
  • Ask practical questions in the room.
Who takes it on
You inspect; the seller or agent answers practical property questions.
Have ready
Your priorities for location, space, light, noise, storage, parking and weekly journeys.
You move on with
A viewing record and a clear list of anything that still needs an answer.
What can hold it up
Deciding from listing photographs without testing the rooms in person.

Photographs are taken to show a property at its best. A viewing is where you find out how it actually lives, and what the listing did not mention.

Set your priorities first
Location, property type, size, and the practical things a floor plan will not tell you: light through the day, noise, storage, parking, and the journeys you will make every week.
View properly
Walk the whole property, look at it in daylight where you can, and go back a second time before you commit to anything. Photographs are not a substitute for standing in the rooms.
Ask the practical questions
Tenure, council tax band, the energy performance certificate, parking arrangements, which fixtures and fittings are included, whether there is an onward chain, and any works the seller knows about.
For a leasehold property, ask more
How many years remain on the lease, what the service charge is and what it covers, whether ground rent is payable, whether major works are planned, and who manages the building.

Chapter 02 · Steps 04–06

Offer, then find out what you are buying.

Put your offer through the agent, appoint the person who does the legal work, and commission the survey that reports to you.

You hand to
Dukes with your offer; the conveyancer and surveyor you appoint.
Have ready
Your price, funding position, chain position and timing.
It slows down when
The conveyancer is appointed late; every stage after waits.
04 Make an offer Present a clear offer with your funding position, chain and timing. Hands off to: Dukes

YouWhen you are ready to offer DukesDukes, the agent marketing the property

Your move

  • Submit it through the marketing agent.
  • State your funding, chain and timing.
  • Raise new survey or legal findings promptly.
Who takes it on
The marketing agent puts your proposal to the seller.
Have ready
Your price, funding position, chain position and preferred timing.
You move on with
The seller's answer — with both sides still free to withdraw before exchange.
What can hold it up
Holding back a change or finding until shortly before exchange.

An accepted offeris notexchanged contractsIn England and Wales nothing binds either side until contracts are exchanged. Acceptance is an intention, not an obligation.

An offer is a proposal, and how you present it matters as much as the number. A seller is weighing certainty as well as price.

Offers go through the agent
An offer on a property Dukes is marketing is normally submitted to Dukes, who put it to the seller. You can talk to us about a property for sale or arrange a viewing at any point.
Say more than the price
State what you are offering, how you are funding it, whether you have a property to sell, and the timing that would suit you. A clearly explained offer is easier for a seller to accept.
An accepted offer is not binding
In England and Wales neither side is legally committed until contracts are exchanged. Until that point either party can still withdraw.
Things may come to light
A survey or the legal investigation can raise matters that genuinely change what you are buying. Those are proper grounds to reconsider, and the right time to raise them is as soon as you know.
Deal straightforwardly
Holding something back to reopen the price shortly before exchange puts the whole transaction, and any chain behind it, at risk. Raise what changes your position when it changes.
05 Instruct a conveyancer Appoint a conveyancer once your offer is accepted so the legal work can begin. Hands off to: Your conveyancer

YouAs soon as your offer is accepted Your conveyancerA solicitor or licensed conveyancer you appoint

Your move

  • Appoint your conveyancer.
  • Get fees and disbursements in writing.
  • Confirm bank details by phone.
Who takes it on
The solicitor or licensed conveyancer you appoint takes on the legal transfer.
Have ready
Your instruction, identity and funding evidence, plus the agreed fee scope.
You move on with
An open legal file and written clarity on fees and likely disbursements.
What can hold it up
Waiting to appoint someone or relying on payment details received by email alone.

The legal transfer of ownership is done by a solicitor or a licensed conveyancer acting for you. Instruct one promptly once your offer is accepted, because the legal work sets the pace of everything that follows.

What they handle
The contract and the title, the property searches, enquiries raised with the seller's side, your lender's requirements, and the arrangements for completion.
Instruct early
The file cannot open until you have appointed someone. A delay here is a delay to every stage after it.
Ask what is and is not included
Get the fee structure and the likely disbursements in writing at the outset, so the total cost of the legal work is known rather than discovered.
Verify bank details independently
Never act on payment instructions that arrive by email alone, and never accept a late change to account details. Confirm them by telephoning your conveyancer on a number you obtained separately, before any money moves.
06 Arrange the mortgage valuation and survey A valuation protects the lender; a survey reports the property's condition to you. Hands off to: Your surveyor

YouAfter offer acceptance, before exchange Your surveyorA surveyor you appoint yourself

Your move

  • Commission your own survey.
  • Match it to the property's age and condition.
  • Choose a qualified surveyor and confirm scope.
Who takes it on
Your lender values its security; the surveyor you appoint reports to you.
Have ready
The property details and the survey level you choose for its age and condition.
You move on with
The lender's valuation and, separately, your own condition report.
What can hold it up
Treating the lender's valuation as if it were your survey.

A lender's valuationis notyour surveyThe valuation answers the lender's question about security for its loan. Only a survey you commission reports on the condition of the building for your benefit.

These two are routinely confused, and the confusion is expensive. They are commissioned for different people and answer different questions.

A lender's valuation is for the lender
It exists to satisfy your lender that the property is adequate security for the loan. It is not a condition report, it is not carried out for you, and it does not protect you if something is wrong with the property.
A survey is for you
A survey you commission reports on the condition of the building and can identify defects, repairs and matters worth investigating before you are committed.
Match the level to the property
Surveys are available at different levels of detail. The age, construction and apparent condition of the property should decide which one is appropriate.
Choose your own professional
Appoint a suitably qualified surveyor of your own choosing and confirm the scope of the inspection before instructing them.

Chapter 03 · Steps 07–09

Read everything, then commit.

Go through the findings with the people qualified to interpret them, exchange when your conveyancer confirms you are ready, and collect the keys.

You hand to
Your conveyancer, through exchange and completion.
Have ready
The searches, survey, mortgage offer and contract, read.
It slows down when
Findings sit unanswered while the chain waits.
07 Review the costs and legal information Review the searches, survey, mortgage offer and contract with the right specialists. Hands off to: Your conveyancer

YouBefore you agree to exchange Your conveyancerYour conveyancer

Your move

  • Review findings with the relevant specialist.
  • Record fixtures and fittings in the contract.
  • Check the property tax position.
Who takes it on
You review; your conveyancer, surveyor and lender explain their own findings.
Have ready
The searches, survey, mortgage offer, contract and fixtures-and-fittings record.
You move on with
The legal, condition, funding, tenure and property-tax position understood.
What can hold it up
Unanswered findings or using the England-only Stamp Duty calculator for Wales.

By this point you have searches, a survey and a mortgage offer. This is the stage to read them properly, with the people qualified to interpret them.

Go through the findings
Review the search results, the survey, your mortgage offer and the contract with your conveyancer, your surveyor and your lender as appropriate. Ask about anything you do not follow.
Confirm fixtures and fittings
What is staying and what is leaving should be recorded in the contract paperwork rather than assumed from what you saw at the viewing.
Understand freehold and leasehold
Freehold means you own the building and the land it stands on. Leasehold means you own it for a fixed term under a lease, with obligations to a landlord or management company and, commonly, a service charge. Your conveyancer should explain what your lease actually requires of you.
Check the tax position
For a property in England or Northern Ireland, Stamp Duty Land Tax may be payable. Our calculator gives an illustrative estimate only. It is not tax advice, and the amount depends on your circumstances.
Property in Wales is different
Land Transaction Tax applies in Wales instead of Stamp Duty Land Tax, under its own rates and thresholds. The Dukes calculator does not estimate Land Transaction Tax. Ask your conveyancer or check the Welsh Revenue Authority.

Binding from here. Up to this point either side can still withdraw. From exchange, the purchase is legally binding.

08 Exchange contracts Exchange makes the purchase legally binding, so proceed only when you are ready. Hands off to: Your conveyancer

YouOnly when your conveyancer confirms readiness Your conveyancerYour conveyancer

Your move

  • Wait for your conveyancer's confirmation.
  • Confirm the deposit and completion date.
  • Put buildings insurance in place when advised.
Who takes it on
Your conveyancer handles exchange with the seller's legal representative.
Have ready
Searches, enquiries, survey, funding, contract, deposit and insurance position.
You move on with
A legally binding contract and an agreed completion date.
What can hold it up
Exchanging while a search, enquiry, survey, funding or insurance point is unresolved.

Exchange is the point the transaction becomes real. In England and Wales it is what turns an agreement into a legal commitment on both sides.

What exchange does
Signed contracts are exchanged between the two sides and both parties become legally bound to the sale and purchase.
Deposit and completion date
The deposit and the agreed completion date are normally dealt with at this stage. Your conveyancer will confirm what is required and when.
Do not exchange early
Exchange only when your conveyancer confirms everything is in order: searches, enquiries, survey, funding and the contract itself.
Buildings insurance
Responsibility for the property can pass to you at exchange, and buildings insurance may be required from that moment. Confirm the position with your conveyancer and your lender rather than assuming it starts at completion.
Withdrawing afterwards is serious
Pulling out after exchange can mean losing your deposit and being liable to compensate the seller. It is not a decision to leave open.
09 Completion and collecting the keys Completion transfers ownership and releases the keys. Hands off to: Your conveyancer

YouOn the agreed completion date Your conveyancerYour conveyancer

Your move

  • Arrange utilities, council tax and address changes.
  • Keep buildings insurance in force.
Who takes it on
Your conveyancer transfers the funds and completes the legal hand-over.
Have ready
Purchase funds and your insurance, utilities, council-tax and address arrangements.
You move on with
Ownership, released keys and the registration work that follows completion.
What can hold it up
Leaving insurance, utilities or council tax until after completion.

Completion is when ownership actually changes hands and the property becomes yours.

The money moves
Your conveyancer transfers the purchase funds to the seller's conveyancer.
Ownership passes and keys are released
Once the funds are received, the sale completes and the keys are released to you.
The legal tidying up
Your conveyancer normally deals with the tax return and any payment due, and with registering the change of ownership at HM Land Registry, as applicable to your purchase.
Your own arrangements
Arrange utilities and council tax from completion, keep buildings insurance in force from the point agreed with your conveyancer and lender, and update your address wherever required. It is worth preparing the list before completion day.

Worth separating

Three differences worth knowing early.

Each one is a place buyers assume they are further along than they are.

An agreement in principle is not a mortgage offer The first is a lender's written estimate based on what it knew at the time. The second comes after full checks on you and on the property, and it can come back different. See decision 02

A lender's valuation is not your survey The valuation answers the lender's question about security for its loan. Only a survey you commission reports on the condition of the building for your benefit. See decision 06

An accepted offer is not exchanged contracts In England and Wales nothing binds either side until contracts are exchanged. Acceptance is an intention, not an obligation. See decision 04

Short answers

Questions buyers ask first.

Short answers now. The full reasoning stays in the relevant decision.

Ask Dukes directly
Is an agreement in principle a mortgage offer?No. An agreement or decision in principle is an estimate based on the information available at the time.

No. An agreement or decision in principle is an estimate based on the information available at the time. A formal mortgage offer comes later, after the lender checks both you and the property, and it can differ.

See decision 02
Is an accepted offer legally binding?No. In England and Wales neither side is legally committed until contracts are exchanged.

No. In England and Wales neither side is legally committed until contracts are exchanged. Until then, either party can still withdraw.

See decision 04
What is the difference between a valuation and a survey?A lender's valuation checks whether the property is adequate security for its loan.

A lender's valuation checks whether the property is adequate security for its loan. A survey you commission reports to you on the building's condition, defects and repairs worth investigating.

See decision 06
When should I instruct a conveyancer?Appoint a conveyancer as soon as your offer is accepted and you decide to proceed.

Appoint a conveyancer as soon as your offer is accepted and you decide to proceed. Their file cannot open until they are instructed, so waiting delays every legal stage that follows.

See decision 05

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Speak to a person

Where Dukes steps in.

We explain the property, arrange your viewing, put your offer to the seller and keep the conversation moving.

You deal with Amrit, the person who runs Dukes, not a call centre.

For mortgage, legal, survey or tax advice, use your lender or appointed specialist.

Talk to Dukes about buying Browse properties

Before you rely on this

This guide is general information, not mortgage, legal, surveying or tax advice. What applies depends on the property and your circumstances. Confirm decisions with the appropriate professional.

Information reviewed 10 August 2026.

Official guidance

Dukes Assistant

Tell Dukes about your search

Buying a property? Open the first route, answer four short questions, review your message and then choose how to contact us. Nothing is sent automatically.

  1. I want help buying a property

    A summary of your buying question, ready to send to Dukes.

    This route asks for:

    • Area
    • Home type
    • Bedrooms
    • Budget
    • Buying position
    • Name
  2. I have a property to let or manage

    A summary about your property, ready to send to Dukes.

    This route asks for:

    • Postcode
    • Property type
    • Bedrooms
    • Current situation
    • What you need handled
    • Start timing
    • Name
    • Best time to reach you
  3. I am looking for a property to rent

    A summary of what you are looking for, ready to send to Dukes.

    This route asks for:

    • Request
    • Property or area
    • Maximum monthly rent
    • Bedrooms
    • Move date
    • Name
  4. I am thinking about selling

    A summary for a direct investor introduction, ready to send to Dukes.

    This route asks for:

    • Postcode
    • Property type
    • Bedrooms
    • Moving timeline
    • Name
    • Best time to reach you
  5. I need to report a repair

    A repair report with the details the property team needs, ready to send to Dukes.

    If anyone is in immediate danger, call 999. If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999.

    This route asks for:

    • Name
    • Address
    • Issue type
    • When it started
    • Property safe right now
    • Description

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