Dukes Estate Agency
Properties Rental Valuation
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01753 905679 ask@dukesestate.com

Registered office.

The Porter Building, 1 Brunel Way, Slough, Berkshire, SL1 1FQ

Speak to Dukes
Properties Rental Valuation
Client protection

Client protection

Protection with people behind it.

Clear safeguards, straightforward answers and a direct route to us whenever something matters.

How we protect you Speak to Dukes
A property adviser discussing completed paperwork with two clients at their dining table
Clear guidance. Careful handling. A human answer.

The records

How you are protected

Two current memberships, shown from the source documents.

What this protection means for you.

An administrator reconciling completed client-money records with a calculator and blue pen

Client Money Protect

Protects client funds.

Evidence that Dukes belongs to a scheme covering eligible client money held in connection with lettings and property management.

A case reviewer and client examining an annotated written response together

Property Redress

Provides independent review.

A separate route for eligible complaints that remain unresolved after Dukes' own complaints procedure.

Important: client money protection, redress membership and tenancy deposit protection are separate records. One does not prove the others.

Dukes Estate Agency

The Dukes standard.

When something matters, you should know who you are speaking to, what happens next and where to turn for help.

  • Clear communication
  • Careful handling
  • A straightforward route to help

Company details

Legal entity
DUKES ESTATE AGENCY LTD
Company number
14082878
Registration
Active private limited company. Registered in England and Wales.
Registered office
The Porter Building, 1 Brunel Way, Slough, Berkshire, SL1 1FQ The company's registered address for legal correspondence. It is not a staffed visitor branch.
Previous name
EPC 4U LTD until 30 January 2026

View registered company details (opens in a new tab)

If something goes wrong, here is the route.

A clear three-stage process, with one place to start and an independent route if it remains unresolved.

  1. Start here
    A tenant adding handwritten notes to a completed complaint draft beside a laptop

    Write to Dukes

    Send the complaint in writing so there is a clear record of every point raised. The Complaints Officer acknowledges it within three working days.

  2. Dukes reviews
    A complaints officer checking annotated correspondence against a working case record

    Investigation and response

    The Complaints Officer reviews the complaint and the relevant records. A full written response should normally follow within ten working days of the acknowledgement. If more time is needed, Dukes explains why and gives an estimated date.

  3. Independent route
    An independent reviewer discussing an opened, annotated complaint file with a tenant

    Independent review

    If the complaint is still unresolved once the internal procedure is complete, it can be referred to Property Redress, an independent scheme approved for this purpose.

Read the full complaints procedure

Check the source records.

Confirm the company details, read the full complaints procedure or view the current advertising profile.

A company administrator reviewing an official registration record Companies House Company identity and filing history (opens in a new tab) A property professional carefully reviewing a complaints procedure Complaints procedure Stages, timings and the escalation route PrimeLocation PrimeLocation Advertising profile — not a membership, accreditation or data integration (opens in a new tab)

Need help choosing a record?

Ask Dukes directly.

Tell us what you are trying to confirm and we will point you to the relevant published information.

Three confirmed routes

Prefer a guided start? Use the assistant below.

Dukes Assistant

Tell Dukes what you need

Answer a short set of questions, review the summary, then choose how to contact Dukes. Nothing is sent automatically.

Your answers stay on this page until you choose a contact route. Closing or reloading clears them.

Every route below works without JavaScript.

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  1. I have a property to let or manage

    A summary about your property, ready to send to Dukes.

    This route asks for:

    • Postcode
    • Property type
    • Bedrooms
    • Current situation
    • What you need handled
    • Start timing
    • Name
    • Best time to reach you

    Email this to Dukes or call 01753 905679

  2. I am looking for a property to rent

    A summary of what you are looking for, ready to send to Dukes.

    This route asks for:

    • Request
    • Property or area
    • Maximum monthly rent
    • Bedrooms
    • Move date
    • Name

    Email this to Dukes or call 01753 905679

  3. I am looking to buy

    A summary of your buying question, ready to send to Dukes.

    This route asks for:

    • Area
    • Home type
    • Bedrooms
    • Budget
    • Buying position
    • Name

    Email this to Dukes or call 01753 905679

  4. I am thinking about selling

    A summary for a direct investor introduction, ready to send to Dukes.

    This route asks for:

    • Postcode
    • Property type
    • Bedrooms
    • Moving timeline
    • Name
    • Best time to reach you

    Email this to Dukes or call 01753 905679

  5. I need to report a repair

    A repair report with the details the property team needs, ready to send to Dukes.

    If anyone is in immediate danger, call 999. If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999.

    This route asks for:

    • Name
    • Address
    • Issue type
    • When it started
    • Property safe right now
    • Description

    Email this to Dukes or call 01753 905679

The homepage film is supplied concept footage. Its location, authorship and licence are unconfirmed, it is not represented as Dukes property or Dukes-shot material, and it is not cleared for public release.

© 2026 DUKES ESTATE AGENCY LTD. Company number 14082878.

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